What We Do
Predictiv provides managers with strategic insights on how to better measure, manage, and improve the performance of their organizations. Predictiv focuses on the factors that increasingly drive success: intangibles like brand, customer relations, reputation, employee satisfaction, alliances, intellectual capital, sustainability, workplace processes, innovation effectiveness, and transparency. Using discreet methodologies developed by Predictiv's principals in almost fifteen years of experience, Predictiv assesses effectiveness and execution, then devises and implements solutions custom-designed to quantify and enhance the financial impact of operational decisions.
Predictiv offers related services tailored to clients’ operational needs such as strategic planning, organizational design, communications, environmental assessments, and expert witness testimony.
Predictiv’s exclusive processes utilize a combination of quantitative and qualitative techniques to measure the impact of value drivers such as customer relations, brand value, employee satisfaction, organizational effectiveness, sustainability, intellectual capital serviceability, workplace process productivity, alliance benefits, and disclosure efficacy. These intangibles can be statistically linked to financial outcomes such as sales growth, cash flow, or stock price performance and price/earnings ratio.
Predictiv’s approach is differentiated by its ability to provide not only a score but an analysis of the impact management choices have on financial and operational outcomes. This approach takes much of the guesswork out of managerial decision-making, providing a crucial advantage in a world that requires increasingly important decisions to be made with less information in shorter periods of time.
Predictiv has delivered results for clients in multiple industries from marketing to financial services to oil and gas.
Predictiv’s process identifies an organization’s statistically significant intangible value drivers. Predictiv’s quantitative model then establishes the impact those value drivers have on the financial or operational outcomes of interest to the client. The intangible value drivers can be derived from client data, publicly available information, or qualitative surveys designed and administered by predictive. In Predictiv’s experience, most organizations already possess 70% or more of the data they need to do this sort of analysis, reducing the potential cost and human resource allocation that might otherwise be necessary.
Predictiv feeds this data into its model so that the expected effect of a change in the score on the outcomes selected is calculated to enable targeting of which investments will have the greatest impact on firm performance. The creation of this cross-time system permits organizations to quantify the expected effect of a change in the score on selected measures, determine which strategic or capital investment decisions will have the most significant return, and track changes in performance across time as well as benchmark against competitors or best in class providers.
Recent Case Examples:
Predictiv assisted a major US financial services institution by measuring how the efforts of its corporate IT department contributed to customer satisfaction and retention.
Predictiv worked with a leading global pharmaceutical company to assess the residual value in a web site it had created for a specific population of medical professionals and identified the individual value driving components of that investment, saving the company approximately $15 million in what it thought were valueless assets.
Predictiv provided an agency of the US government with an evaluation of the impact certain of its program elements had on the financial and operational effectiveness of one of its target industry groups.
This methodology creates a measurement system for the identification and management of financial performance for individual organizations or for specific functions within those organizations.
A combination of corporate data, publicly available information, and uniquely designed survey instruments identify the significant drivers of business performance. The focus of this process is alignment: assuring that installed systems support value creation across an organization’s operating units, products or services, and customer segments; assuring that management processes such as organizational planning and resource allocation are aligned with value creation; and assuring that performance measurement systems and incentive compensation plans are aligned with corporate strategy.
Recent Case Examples:
Predictiv assisted a diversified consumer and industrial products company design a cross-time management system that identified significant but relatively low-cost changes at both the corporate and business unit level. The impact on customer satisfaction was reflected in a substantial increase in net present value across functions.
Predictiv provided a leading European manufacturer with an assessment of its investor relations program. Targeted changes in previously under-valued topics and communications activities tied to changes in performance evaluation led to repositioning in the market and contributed to a substantial stock price increase over time.
Predictiv worked with a major airline to better align its performance measurement program with its management of changes in the desirability of customer segments across socio-economic and geographic lines.
Predictiv’s customized methodologies identify, define, and measure ways in which an organization and its component units can optimally set and achieve operational goals. The results of analyses of existing data, interviews, and related methods are combined to define and describe measures of drivers of organizational performance and link them back to actual achievements.
This process allows executives to understand how well the organization is executing its strategy and how selected stakeholders perceive how it is performing on the variables that the model shows will most efficiently help it achieve its goals. This also enables the organization to benchmark its use of performance metrics against the execution of strategy. The creation of a unique model offers the organization the ability to apply various what-if scenarios for organizational design taking into account, among other factors, potential changes in financial, operational, regulatory, demographic, and labor market variables.
Recent Client Examples:
Predictiv assisted a leading entertainment company perform an analysis of corporate functions, roles and performance, reporting relationships, and measurement and compensation systems in order to identify opportunities for post-merger rationalization and reorganization. Predictiv created a model to test scenarios for the future design of the corporation. This gave the organization the data to determine optimal organization and staffing parameters in order to achieve new, significantly enhanced performance goals as well as to communicate those achievements to its key stakeholders.
Predictiv worked with a large not-for-profit cultural institution to design a balanced scorecard and then operationalize the resultant metrics so that senior, middle, and front line executives could act on rather than simply reflect on the issues identified and measured.